Shipping & Returns

If you wish to return an item, please follow the three steps described below. It will help us to process your refund as smoothly as possible.

 

1. Please send a registered letter with your complaint, wishing to return an item to Mo’na BV, Korenmarkt 49, 2800 Mechelen, Belgium. Please also send an e-mail to mechelen@mona.salon, so we can confirm the receipt of your complaint and request to return and provide you with instructions on how to return the items.

 

2. We will send you a confirmation and notify you of the receipt and processing of the returned items. Return costs are at the expense of the customer.

 

3. We will refund the purchased amount within 5 working days. If you wish a voucher or exchange for another product on the webshop instead, we will gladly help you with this.

In agreement with the Belgian Act of 6 April 2010 on market practices and consumer protection, in particular distance selling, returns of Augusta Aroma products are accepted within 14 days, starting from the day of receipt of the package. Only information of the official delivery agent (BPost or UPS) is considered correct in this case. Written complaints do not count as return, meaning the receipt of goods that the customer wishes to return at Mo’na BV has to be fulfilled 14 days after delivery. Returns or exchanges will not be accepted later than 14 days after delivery to the customer. The return address is: Mo’na BV, Korenmarkt 49, 2800 Mechelen, Belgium.   

You do not have to specify a reason for returning an item, but we are always open to hear suggestions or complaints (e-mail: mechelen@mona.salon).

 

Please note the following remarks.

Items must be returned in the original state: New, unmarked, unused, in the original Augusta Aroma-box, with all accessories and packaging material. Returned goods that are damaged, or have any sign of use will not be accepted and your refund will be withheld. The returned goods are the responsibility of the customer until they arrive back at Mo’na BV. All returned items should be appropriately and sufficiently franked, and also have a clear label with the customer address. Packages that are not sufficiently franked will not be accepted and are immediately returned to sender. In that case the shipping costs are borne by the sender, being the customer. Keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit.

Once the returned item is received at Mo’na BV and checked on damage, we will refund your money within 5 working days. The reimbursed money is transferred to the credit card or bank account of the person who paid for the order. Please note that refunds may take up to 10 working days to appear in your account depending on your card issuer. In case you prefer to exchange your returned item for another item of the same price in stock, or you want to receive the equivalent amount in Euros credited by us in the form of a voucher issued by Augusta Aroma for later purchases in our webshop, we are happy to help you with this. Please contact Mechelen@mona.salon. Note that delivery in Belgium is not free of charge in case of exchange. Also be aware that in case of a refund, Mo’na BV is not responsible for fluctuations in the currency rate between the time of initial payment and the moment the refund is made.

 

If returning an incorrect or faulty item, please follow the same procedure as with regular returns, but mention the fact that the item is incorrect or faulty according to you when you contact our customer service at mechelen@mona.salon. An item is deemed faulty if there is a manufacturing fault. All items that are returned as faulty are thoroughly inspected by the quality control experts of Augusta Aroma to deem whether the product is faulty.

Please note that gift vouchers cannot be exchanged or returned.